Payment Methods
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This page explains how paying for a Pawsomely order works: where you see the payment options, which currency we charge in, when your payment is taken, how your payment details are protected and what to do if a payment does not go through. The payment options available for your order are always shown at checkout before you pay. If you have a question about a payment, email support@pawsomely.shop and we will reply within 24 hours on business days.
Payments at a glance
- Payment options: shown at checkout, after you enter your address and before you confirm your order.
- Currency: all prices are in US dollars (USD).
- When you are charged: when you place your order.
- Card details: processed by the payment provider; Pawsomely never sees or stores your full card number.
- Shipping: free to the US, Canada, Australia and New Zealand, so the total at checkout is the item total.
- Sales tax: Pawsomely does not add sales tax at checkout.
- Refunds: back to the original payment method, issued within 7 days of receiving a return.
1. Where to find the payment options
Add your gift to the cart, go to checkout, fill in your contact and shipping details and type your personalization in the order notes box. The payment section at the bottom of the checkout page then shows the payment options available for your order. Choose one, follow the steps shown, and confirm your order. We only list payment options on this website once they are active at checkout, so the checkout page is always the most accurate place to see how you can pay.
If the checkout page does not show a payment option that works for you, or no payment option appears at all, please do not try to work around it. Email us with the items you would like and your country, and we will tell you what we can offer.
2. Currency and pricing
All prices on pawsomely.shop are in US dollars, including for customers in Canada, Australia and New Zealand. If you pay with a card or account in another currency, your bank or payment provider converts the amount at its own exchange rate and may add a currency conversion or foreign transaction fee. Those fees are set by your bank or provider, not by Pawsomely, so check with them if you are unsure.
Prices include the cost of personalization. Shipping is free to all four countries we deliver to, with no minimum order. The total you see at checkout before confirming is the amount we charge.
3. When you are charged
Your payment is taken when you place the order. Because every item is personalized and production starts quickly, we need the payment to be confirmed before we begin. You receive an order confirmation email as soon as the payment goes through. If you cancel within 24 hours of ordering, the full amount is refunded; see Cancel or Change an Order.
4. Payment security
The whole site runs over HTTPS, which encrypts the connection between your browser and our servers. Payment details are entered with, and processed by, the payment provider used at checkout. Pawsomely does not receive or store your full card number or security code. We only receive confirmation of whether the payment succeeded, and limited details such as the payer name, so that we can match payments to orders.
Some banks ask for an extra verification step, such as a code sent to your phone or approval in your banking app. That is your bank protecting you; complete the step and the payment will continue.
5. If your payment is declined
A declined payment does not create an order, and nothing is made or shipped. Common reasons are:
- the billing address does not match the address your bank has on file;
- the card has expired or has insufficient funds;
- your bank blocked an international or online payment as a precaution;
- a verification step was not completed or timed out.
Check your details and try again, or contact your bank. If you see a pending amount on your statement after a declined payment, it is usually a temporary hold that your bank releases automatically within a few business days. If it does not disappear, email us and we will check our records.
6. Order verification
To protect customers from fraud, we may occasionally ask a simple question by email before processing an order, for example when the billing and shipping countries are different. This is rare and never involves asking for your card number. If we cannot verify an order, we cancel it and refund the full amount within 7 days.
7. Taxes and duties
Pawsomely does not add sales tax at checkout. For orders delivered to Canada, Australia or New Zealand, the destination country may charge import duties or taxes when the parcel arrives. These are collected by the carrier or the customs authority, not by us, and are paid by the recipient. Our Shipping & Delivery page explains this in more detail.
8. Discount codes and store credit
If you have a discount code or a store credit code, enter it in the coupon field on the cart or checkout page before paying. The new total is shown before you confirm. Store credit never expires and any unused balance stays available for future orders. Discount codes have their own conditions, which we show with each offer.
9. Refunds
Refunds always go back to the payment method you used at checkout, or as store credit if you prefer. We issue refunds within 7 days of receiving a returned item, or within 7 days of confirming a cancellation or approving a claim. Your bank may need a few more days to show the money on your statement. See our Refund Policy.
10. Paying for a gift
You can pay for an order that ships to someone else. Enter your own details as the billing address and the recipient’s details as the shipping address. The payment is linked to you, so any refund comes back to you, even if the recipient arranges a return. Prices are not printed on the item itself, and you can include a gift message in the order notes.
11. Payment questions we hear often
Can I pay after the item is made?
No. Personalized items are made only after payment is confirmed. This keeps processing within 1-3 business days for everyone.
Can I split one order across two payment methods?
Checkout takes one payment per order. You can place two separate orders if you need to; shipping is free on both.
Can I pay by bank transfer, cheque or cash?
Only the options shown at checkout are available. We do not accept cash, cheques or payment details sent by email.
Why does my statement show a slightly different amount?
If you paid in a currency other than US dollars, your bank converted the amount and may have added a fee. The amount we charged is the USD total in your order confirmation.
Do you store my payment details for next time?
Pawsomely does not store card numbers. Some payment providers let you save details with them for faster checkout; that is managed in your account with the provider.
Is my order confirmed if I closed the page during payment?
Check your inbox for the order confirmation email. If it arrived, your order is confirmed. If it did not, check your spam folder, then your bank statement. If money was taken but no confirmation arrived, email us with the date, the amount and the email address you used, and we will match it to an order or release it.
Can I change the payment method after ordering?
Once a payment has gone through, it cannot be moved to a different method. If you really need to, cancel within 24 hours for a full refund and place a new order with the method you prefer.
Will I be charged again for a remake?
No. If we remake an item because it arrived damaged, defective or with a mistake on our side, the remake and its shipping are free.
12. What happens after you pay
| Moment | What you receive | What it means |
|---|---|---|
| Right after checkout | Order confirmation email | Payment confirmed; your order notes are recorded exactly as you typed them |
| First 24 hours | Nothing new, unless we have a question | Your window to cancel or change for free, with a full refund for cancellations |
| Within 1-3 business days | Shipping email with tracking details | Your gift is made, checked, packed and handed to the carrier |
| About 7-14 business days later | The parcel | Delivered free to the US, Canada, Australia or New Zealand |
| Up to 60 days after delivery | Free return label if you need one | Returns for any reason, refunds issued within 7 days of receiving the return |
Keep your order confirmation email. It shows the amount paid, the items, the personalization and the order number you need for any question, return or refund.
13. Larger orders and group gifts
Ordering ornaments for a whole dog-training class, mugs for a rescue’s volunteers or doormats for several family members? You can place one order with several items, each with its own personalization listed clearly in the order notes, for example “Mug 1: Pepper / Mug 2: Biscuit / Mug 3: Miso”. If the notes become long, place separate orders instead; it makes checking each name easier. For very large quantities, email us before ordering so we can confirm timing honestly. We do not offer invoices with payment terms; every order is paid at checkout.
14. Payment and order records
We keep a record of each order and its payment status for accounting and legal purposes, as described in our Privacy Policy. If you need a copy of your order details for your own records, for example to claim a refund of import duties from a customs authority, email us with your order number and we will send it.
If you are a business buying gifts for clients who love their pets, the same rules apply: one payment per order at checkout, free shipping and the same 60-day returns.
15. Keep your details safe
Pawsomely will never ask for your card number, security code, bank password or one-time code by email or chat. If you receive a message that claims to be from us and asks for those details, do not reply; forward it to support@pawsomely.shop so we can look into it. Always check that the address bar shows pawsomely.shop with a padlock before entering any information at checkout.
16. Contact us
Questions about paying for an order? Email support@pawsomely.shop, use the Submit Ticket page or visit the Help Center. We reply within 24 hours on business days. Pawsomely, 67 Melrose Ave, Lynbrook, NY 11563, US.