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\nThese Terms of Service are the agreement between you and Pawsomely when you use pawsomely.shop or buy a personalized pet gift from us. We have tried to write them in plain English. Please read them before placing an order; by placing an order you agree to them. If anything is unclear, ask us at support@pawsomely.shop before you buy.
\n“Pawsomely”, “we”, “us” and “our” mean Pawsomely, 67 Melrose Ave, Lynbrook, NY 11563, US. “You” means the person using the site or placing an order.
\nYou may browse pawsomely.shop and buy products for your personal, non-commercial use. You agree not to misuse the site: no attempts to break its security, overload it, scrape it in bulk, place fraudulent orders or use someone else’s payment details. If you create an account, keep your login details private and tell us if you think someone else has used your account. We may suspend accounts or cancel orders connected with misuse, and we will refund any payment for cancelled orders.
\nMost Pawsomely products are made to order with the personalization you provide. You enter pet names, dates, messages and photo instructions in the order notes box at checkout. For photo designs, you can paste a link to your photo in the notes or email the photo to us with your order number.
\nWe describe our products as accurately as we can. Product photos show example designs with sample names and pets; your item will carry your own personalization. Colours on screen can look slightly different from the finished product because monitors and phone screens vary. Sizes and capacities are stated on each product page; our Size Guide explains how to choose. If an item does not match its description, you are covered by our returns and refund policies.
\nAll prices are shown in US dollars (USD) and include the cost of personalization. Shipping to the United States, Canada, Australia and New Zealand is free. Pawsomely does not add sales tax at checkout. For orders to Canada, Australia and New Zealand, the destination country may charge import duties or taxes on delivery, which are paid by the recipient; see our Shipping & Delivery policy.
\nWe may change prices or stop offering a product at any time, but changes do not affect orders already confirmed. If a product was shown at an obviously wrong price because of a technical error, we will contact you before processing the order and you can choose to pay the correct price or cancel for a full refund.
\nWhen you place an order, you make an offer to buy the products in your cart. We send an order confirmation email to show we received it. The contract between us is formed when we start processing your order. We may decline or cancel an order, with a full refund, if the shipping address is outside the countries we deliver to, if the personalization infringes someone else’s rights or is offensive or unlawful, if a product becomes unavailable, or if a payment cannot be verified. We will always tell you why.
\nPayment is taken at checkout through the payment options shown there. Payments are handled by the payment provider, and we do not see or store your full card details. Your order is processed once payment is confirmed. More information is on our Payment Methods page.
\nYou can cancel or change an order, including the personalization, size, option and shipping address, by emailing us within 24 hours of ordering. After that the item may already be in production and cannot be altered, but your return rights below still apply. Full details: Cancel or Change an Order.
\nWe ship from the USA to the United States, Canada, Australia and New Zealand only. Processing takes 1-3 business days and transit 7-14 business days. These are estimates and not guaranteed delivery dates. Risk of loss passes to you when the parcel is delivered to the address you gave. If a parcel is lost or damaged in transit, we remake it or refund it as described in our Shipping & Delivery policy. You are responsible for giving a complete and correct address.
\nYou can return any item within 60 days of delivery for any reason, including change of mind. We provide a free return label. Refunds are issued within 7 days of receiving the return, to your original payment method or as store credit if you prefer. Store credit never expires. Damaged, defective and wrong items are remade or refunded. The full rules are in our Returns & Exchanges Policy and Refund Policy; they form part of these Terms. Nothing in these Terms takes away rights you have under consumer protection laws that apply to you.
\nFrom time to time we may offer discount codes. Each code has its own conditions, which we show with the offer, such as an end date or products it applies to. Codes cannot be exchanged for cash and, unless stated, cannot be combined. If you return an item bought with a discount, the refund is the amount you actually paid.
\nWhen you send us names, text, photos or other material for personalization (“your content”), you confirm that:
\nYou keep ownership of your content. You give us permission to use it only to make, ship and support your order. We do not use it for advertising without your separate written consent, and we delete pet photos 30 days after delivery. We may refuse personalization that includes sports team logos, cartoon characters, celebrity images, brand names or other material owned by third parties; see our Intellectual Property Policy.
\nOnly customers who bought the product can leave a review. Reviews must be honest and about the product and your experience. We do not edit reviews to change their meaning, and we do not offer rewards for positive reviews. We may remove reviews that contain personal information, offensive language or content unrelated to the product.
\nThe Pawsomely name, logo, website design, original product designs, text and images on pawsomely.shop belong to Pawsomely or our licensors. You may share links to our pages, but you may not copy, sell or reuse our designs or content for commercial purposes without our written permission. Notices about copyright on this site are handled under our DMCA page.
\nWe work hard to keep pawsomely.shop accurate and available, but we cannot promise it will always be uninterrupted or error-free. Products are decorative and gift items; please follow the care instructions on each product page, keep small items away from pets and children who might chew them, and do not use doormats or blankets in ways they were not designed for. Mugs should be used according to the care line on their product page.
\nTo the extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as a missed event, that were not reasonably foreseeable when you ordered. Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud, and nothing affects your statutory rights as a consumer.
\nThese Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules. If you have a complaint, please email us first; most issues are solved within a few emails. If we cannot resolve a dispute informally, it may be brought before the competent courts of the State of New York. If you live outside the United States, you may also have rights under the consumer laws of your country, and nothing in these Terms removes them.
\nSupport at Pawsomely is by email only. By ordering, you agree that we may contact you by email about your order, your personalization and any support request, and that emails count as written communication between us. Please add support@pawsomely.shop to your contacts so our messages do not land in spam, and keep an eye on your inbox for a day or two after ordering in case we have a question about your notes.
\nWe may update these Terms from time to time. The version that applies to your order is the one shown on this page when you placed it. The date at the top shows when the Terms last changed.
\nQuestions about these Terms? Email support@pawsomely.shop, use the Submit Ticket page or read our FAQs and Privacy Policy. We reply within 24 hours on business days. Pawsomely, 67 Melrose Ave, Lynbrook, NY 11563, US.
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