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\nQuick answers for pet parents. Tap a question to open the answer. Every number here matches our policies, and each answer links to the full page if you want the details. Still stuck? Email support@pawsomely.shop and a real person will reply within 24 hours on business days.
\nChoose your gift and its options, add it to the cart and go to checkout. Near the bottom of the checkout page there is an order notes box. Type your pet’s name there exactly as you want it to appear, plus any date or short message the design allows. For example: “Name: Pepper / Year: 2026”. We make your item from those notes. There is no separate personalization app or upload button.
\nFor photo designs, you have two options. Paste a link to your photo (for example a shared album link) in the order notes box, or write “photo by email” in the notes and email the photo to support@pawsomely.shop with your order number. A bright, sharp photo taken in daylight, with your pet’s face filling most of the frame, gives the best result. If a photo will not work well, we email you before production.
\nNo. We do not send proofs or mockups. That keeps processing to 1-3 business days, but it means we make your item exactly as written in your order notes. Please read your notes once more before paying, and check your confirmation email. If you spot a mistake, email us within 24 hours of ordering and we will fix it for free.
\nYes, on designs that allow several pets. Choose the matching “Number of Pets” option if the product has one, then list every name in the order notes in the order you want them, separated by commas. For photo designs with several pets, send one photo per pet and tell us which photo goes with which name.
\nWe print names exactly as you type them, including capitals, spaces and accents, because pet names are often creative on purpose. “Mr. Pickles”, “BeeBee” and “Zoë” will look exactly like that. If you would like us to tidy up capitalisation, say so in the notes.
\nYes. Our Pet Memorial Gifts collection is made for that. Add your pet’s name, dates and any short message in the order notes. Write dates in full, for example “March 3, 2014 – October 12, 2026”, so there is no confusion between date formats. We handle these orders with extra care, and photos are deleted 30 days after delivery.
\nSome designs have room for one short name, others for several names or a line of text. The product page tells you what each design allows. As a rule of thumb, short names look cleanest on small items like ornaments and mugs, while blankets and doormats have room for more. If your text is too long for the design, we email you before production with a suggestion.
\nYes. Add it in the order notes box after your personalization and label it clearly, for example “Gift message: Happy gotcha day, Miso!”. Keep it to a few lines. If you would rather not include any message, say “no gift message”.
\nYes, within 24 hours of ordering. Email us with your order number and the full corrected details, or tell us you want to cancel. Cancellations within 24 hours get a full refund. After 24 hours your item may already be made, but you can still return it within 60 days of delivery with a free label. See Cancel or Change an Order.
\nCheck your spam or promotions folder first. If there is nothing there, look at your bank or payment statement. If you were charged but have no email, write to us with the date, amount and the email address you used, and we will check and resend the confirmation.
\nAbsolutely. Enter the recipient’s name and address as the shipping address and your details for billing. You can add a short gift message in the order notes; label it clearly as “Gift message”. Shipping is free to the US, Canada, Australia and New Zealand.
\nProcessing takes 1-3 business days, then transit takes 7-14 business days to the United States, Canada, Australia and New Zealand. In total, plan for about 8-17 business days. These are estimates, so order early for birthdays and holidays. Full details: Shipping & Delivery.
\nNothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code needed.
\nOrders ship from the USA. We deliver to the United States, Canada, Australia and New Zealand only. Checkout does not offer shipping to other countries.
\nOrders within the United States do not face import duties. Orders to Canada, Australia and New Zealand may be charged import duties or taxes by the destination country when they arrive; these are paid by the recipient and are not included in our prices. Pawsomely does not add sales tax at checkout.
\nWhen your order ships, we email you tracking details. You can also use our Order Tracking page with your order number and the email address you used at checkout. The first scan can take 24 to 48 hours to appear.
\nIf tracking has not moved for 7 business days, or the parcel has not arrived 7 business days after the estimated window, email us. We open an investigation with the carrier and, if the parcel is confirmed lost or the investigation is not resolved within 5 business days, we remake and resend your gift for free or refund you in full.
\nWe offer one free shipping method to all four countries, with the estimates above. We cannot buy express shipping for you, and we will not promise a date we do not control. If your date is close, email us before ordering and we will give you an honest view of whether it is likely to make it.
\nCheckout accepts the address you enter. Whether a carrier can deliver to a P.O. box or locker depends on the carrier and the parcel size, so a street address is always the safest choice, especially for blankets and doormats.
\nYes. Every item can be returned within 60 days of delivery for any reason, including personalized pieces and change of mind. We send you a free return label. See Returns & Exchanges.
\nWe do. Every approved return within 60 days gets a free return label, including change-of-mind returns and exchanges.
\nWe issue refunds within 7 days of receiving your return, to your original payment method, or as store credit if you prefer. Your bank may take a few more days to show it. Details: Refund Policy.
\nEmail us within 60 days of delivery with your order number and a photo of the problem. We remake the item with the correct personalization or refund it, usually without you having to send it back. If the item matches your order notes exactly but the notes had a typo, it is covered as a change-of-mind return or exchange with a free label.
\nNo. Store credit never expires and any unused balance stays available for future orders.
\nYes. Tell us within 60 days of delivery what you would like instead and confirm the personalization. We make the new item, ship it free and send you a free label for the original. If the new item costs more, we ask for the difference first; if it costs less, we refund the difference within 7 days of receiving your return.
\nYes. Email us with the order number (the person who ordered can find it in their confirmation email) or the name and address on the parcel. We can arrange an exchange quietly; refunds go to the person who paid, or we can offer store credit if they agree.
\nEach product page lists its size options. Our Size Guide explains how to measure a sofa, bed, pet bed or doorway and how to choose between two sizes. If you pick the wrong size, you can exchange it within 60 days with a free return label.
\nEach product page has a care line for that item. In general: hand-wash mugs to keep printed designs fresh, wash blankets cold on a gentle cycle and dry on low or flat, and shake or vacuum doormats and let them dry flat. Keep ornaments in a box between seasons.
\nProduct photos show sample designs with sample names. Your item will carry your own pet’s name and details. Colours can look slightly different on different screens.
\nThe payment options available for your order are shown at checkout before you confirm. All prices are in US dollars. We never ask for card details by email. More on our Payment Methods page.
\nNo. You can check out as a guest. An account simply lets you see past orders in one place.
\nWe use them only to make and support your order, never for advertising without your written permission, and we delete pet photos 30 days after delivery. See our Privacy Policy.
\nSupport is by email only: support@pawsomely.shop, or use our Submit Ticket page. We reply within 24 hours on business days. Our address is Pawsomely, 67 Melrose Ave, Lynbrook, NY 11563, US.
\nBrowse the Help Center for guides by topic, or contact us by email. Include your order number and, if it helps, a photo. We read every message and reply within 24 hours on business days.
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