{"page":{"id":60,"title":"About Us","handle":"about-us","url":"https://pawsomely.shop/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-10-29\">October 29, 2026</time></p>\n<p>Hi, we are Pawsomely. We make personalized gifts for people who love their dogs and cats a little more than is strictly reasonable. Ornaments with a puppy&#8217;s name for the tree. Doormats that introduce the whole crew. Mugs for the dog walker. Blankets for the cat who has claimed the sofa. Keepsakes for the days you want to remember, and gentle memorial pieces for the pets who are no longer curled up beside you.</p>\n<section class=\"policy-summary\">\n<h2>Pawsomely in a nutshell</h2>\n<ul>\n<li><strong>What we sell:</strong> personalized pet ornaments, doormats, mugs, blankets, keepsakes and memorial gifts for dog and cat people.</li>\n<li><strong>How you personalize:</strong> type the names, dates and photo notes in the order notes box at checkout.</li>\n<li><strong>How fast:</strong> made and packed in 1-3 business days, shipped from the USA, 7-14 business days in transit.</li>\n<li><strong>Where:</strong> free shipping to the United States, Canada, Australia and New Zealand.</li>\n<li><strong>Our promise:</strong> 60-day returns for any reason with a free return label, refunds within 7 days of receiving your return, and real replies by email within 24 hours on business days.</li>\n<li><strong>Where to find us:</strong> Pawsomely, 67 Melrose Ave, Lynbrook, NY 11563, US · <a href=\"mailto:support@pawsomely.shop\">support@pawsomely.shop</a></li>\n</ul>\n</section>\n<h2>Why &#8220;Pawsomely&#8221;?</h2>\n<p>Ask any pet parent how their dog is doing and you will hear &#8220;pawsome&#8221; at least once. We took that word, added a little warmth on the end and turned it into a name. Look closely at our logo: the &#8220;o&#8221; is a paw print. That is the whole idea in one letter. Your pet is the centre of every gift we make, and the gift is just the frame around them.</p>\n<p>We are a small online shop, and we like it that way. It means the person who reads your order notes is the same kind of person who answers your email: someone who understands why it matters that &#8220;Biscuit&#8221; is spelled with a &#8220;c&#8221;.</p>\n<h2>What we make</h2>\n<p>Our range is built around the moments pet people actually celebrate, and the places pets actually live in our homes.</p>\n<h3>Ornaments</h3>\n<p>A tree is not finished until the pets are on it. Our <a href=\"/product-category/ornaments/\">personalized ornaments</a> carry a name, a year or a favourite photo, and they come out of the box every December. First-Christmas ornaments for new puppies and kittens are some of our favourite orders to make.</p>\n<h3>Doormats</h3>\n<p>Let your pets say hello before the doorbell does. Our <a href=\"/product-category/doormats/\">doormats</a> greet guests with your dogs&#8217; and cats&#8217; names, and they make a cheerful new-home or new-adoption present.</p>\n<h3>Mugs</h3>\n<p>Morning coffee with a familiar face. Our <a href=\"/product-category/mugs/\">pet mugs</a> carry a name, a funny line or a photo, and they make an easy gift &#8220;from the dog&#8221; on Mother&#8217;s Day and Father&#8217;s Day.</p>\n<h3>Blankets</h3>\n<p>Every pet has a favourite spot and it usually involves the softest blanket at home. Our <a href=\"/product-category/blankets/\">personalized blankets</a> keep fur off the sofa and make a comforting gift on cold evenings.</p>\n<h3>Keepsakes and memorial gifts</h3>\n<p>Some gifts are small and stay on the shelf for years. Our <a href=\"/product-category/keepsakes/\">keepsakes</a> mark adoption days and milestones, and our <a href=\"/product-category/pet-memorial-gifts/\">pet memorial gifts</a> help families remember a dog or cat who shaped their lives.</p>\n<p>You can also shop by pet: <a href=\"/product-category/dog-gifts/\">Dog Gifts</a> and <a href=\"/product-category/cat-gifts/\">Cat Gifts</a> bring together everything that suits each kind of home.</p>\n<h2>How personalization works</h2>\n<p>We kept it deliberately simple. There is no app to install, no editor to figure out and no upload that fails on your phone.</p>\n<ol>\n<li><strong>Pick a gift</strong> and choose its size or option on the product page.</li>\n<li><strong>Add the details</strong> in the order notes box at checkout: your pet&#8217;s name, any dates, a short message and, for photo designs, a link to the photo or a note that you will email it.</li>\n<li><strong>We make it</strong> exactly as written, check it, pack it and ship it from the USA within 1-3 business days.</li>\n</ol>\n<p>We do not send a proof or mockup before production. That is a deliberate choice: it keeps things quick and it keeps the price fair. In return, we give you a full 24 hours after ordering to change anything at all, and a 60-day return window with a free label if the finished gift is not what you hoped for. Read more on our <a href=\"/cancel-change-order/\">Cancel or Change an Order</a> page.</p>\n<h2>What you can personalize, product by product</h2>\n<table class=\"policy-table\">\n<caption>Personalization ideas for each Pawsomely product type</caption>\n<thead>\n<tr>\n<th scope=\"col\">Product</th>\n<th scope=\"col\">Typical personalization</th>\n<th scope=\"col\">Our tip</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Ornaments</td>\n<td>Pet name, year, a short line such as &#8220;First Christmas&#8221;, or a photo on photo designs</td>\n<td>Short names read best on small surfaces; add the year for a keepsake you will collect over time</td>\n</tr>\n<tr>\n<td>Doormats</td>\n<td>Pet names, a family name, a short welcome line</td>\n<td>List names in the order you want them to appear, left to right</td>\n</tr>\n<tr>\n<td>Mugs</td>\n<td>Pet name, a funny line, or a photo</td>\n<td>Pick a photo where your pet&#8217;s face is large and bright; busy backgrounds get lost at mug size</td>\n</tr>\n<tr>\n<td>Blankets</td>\n<td>Pet names, a photo, dates, a short message</td>\n<td>Large blankets suit photos well; choose the size for where it will be used</td>\n</tr>\n<tr>\n<td>Keepsakes</td>\n<td>Name, date, a short message, a photo on photo designs</td>\n<td>Think about where it will sit, on a desk, a shelf or a bedside table</td>\n</tr>\n<tr>\n<td>Memorial gifts</td>\n<td>Name, dates written in full, a short message, a photo</td>\n<td>Choose the photo that looks most like them, and tell us if you need help choosing</td>\n</tr>\n</tbody>\n</table>\n<p>Each product page lists exactly which details that design can hold and any limits on length or number of pets. If you are unsure, write your ideas in the order notes and we will email you before production if something does not fit.</p>\n<h2>Sizes, options and care</h2>\n<p>Mugs come in different capacities, blankets and doormats in different sizes, and some designs let you choose the number of pets. Each option is listed on the product page, and our <a href=\"/size-guide/\">Size Guide</a> explains how to measure a sofa, bed, pet bed or doorway before choosing. Every product page also has a short care line: in general, hand-wash mugs to keep designs fresh, wash blankets cold and dry them low, and shake out doormats and let them dry flat. Ornaments like to spend the off-season in a box, away from damp and curious paws.</p>\n<h2>How we check every order</h2>\n<p>Before an order is made, we read the order notes and compare them with the product options you chose. If something does not add up, for example the &#8220;Number of Pets&#8221; option says two but the notes list three names, or a photo is too small to print clearly, we email you before we start. We would rather ask a question than guess about your pet&#8217;s name.</p>\n<p>After production, each item is checked against the order notes again before packing: names, dates, the right size and option, and the overall finish. Ornaments and mugs are wrapped so they do not move around in transit. If something still slips through, our <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges Policy</a> makes it easy to put right.</p>\n<h2>Our promises to you</h2>\n<table class=\"policy-table\">\n<caption>The commitments behind every Pawsomely order</caption>\n<thead>\n<tr>\n<th scope=\"col\">Promise</th>\n<th scope=\"col\">What it means for you</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Free shipping</td>\n<td>No shipping cost to the US, Canada, Australia or New Zealand, with no minimum order</td>\n</tr>\n<tr>\n<td>Quick processing</td>\n<td>Your gift is made and packed within 1-3 business days, then 7-14 business days in transit</td>\n</tr>\n<tr>\n<td>24-hour changes</td>\n<td>Fix a typo, change an option or cancel for a full refund within 24 hours of ordering</td>\n</tr>\n<tr>\n<td>60-day returns</td>\n<td>Return any item within 60 days of delivery, for any reason, with a free return label</td>\n</tr>\n<tr>\n<td>Fast refunds</td>\n<td>Refunds issued within 7 days of receiving your return; store credit never expires</td>\n</tr>\n<tr>\n<td>Real replies</td>\n<td>Email support with a reply within 24 hours on business days</td>\n</tr>\n<tr>\n<td>Careful with photos</td>\n<td>Pet photos used only for your order and deleted 30 days after delivery</td>\n</tr>\n</tbody>\n</table>\n<h2>What we will not do</h2>\n<p>We think honesty is part of a good gift, so here are a few things you will not find at Pawsomely:</p>\n<ul>\n<li>No fake countdown timers, invented low-stock warnings or made-up visitor counters.</li>\n<li>No made-up reviews. Reviews on our product pages can only come from verified buyers.</li>\n<li>No claims we cannot back up. We tell you our items ship from the USA because they do; we do not invent stories about where or by whom they were made.</li>\n<li>No surprise fees at checkout. Shipping is free and the total you see is the total you pay. Import duties for parcels to Canada, Australia and New Zealand, where they apply, are charged by those countries, and we explain that up front.</li>\n<li>No use of your pet&#8217;s photo or name in our marketing unless you say yes in writing.</li>\n</ul>\n<h2>Who shops with us</h2>\n<p>Our customers are dog moms and dads, cat people, grandparents of grand-dogs, dog walkers and pet sitters, vets and groomers saying thank you, families welcoming a new rescue, and friends supporting someone who has just lost a pet. Some order a single ornament every December; others order a doormat when they move home and a mug when the puppy arrives. What they have in common is that they talk about their pets by name, and so do we.</p>\n<h2>Gifting tips from our inbox</h2>\n<ul>\n<li><strong>Order early for holidays.</strong> With 1-3 business days of processing and 7-14 business days in transit, aim for at least three and a half weeks before the date.</li>\n<li><strong>Ship straight to the recipient.</strong> Enter their address at checkout and add a gift message in the order notes.</li>\n<li><strong>For memorial gifts,</strong> write dates in full and choose a photo where the pet looks most like themselves, even if it is not the sharpest one; we will tell you if it will not print well.</li>\n<li><strong>For several pets,</strong> list the names in the order you want them, and choose the matching &#8220;Number of Pets&#8221; option where the product has one.</li>\n</ul>\n<h2>Questions people ask before their first order</h2>\n<h3>Is it really free to return a personalized gift?</h3>\n<p>Yes. Within 60 days of delivery, for any reason, with a free return label. We would rather you order with confidence than hesitate over &#8220;what if&#8221;.</p>\n<h3>Can I talk to someone before I order?</h3>\n<p>Of course. Email us with your idea, for example &#8220;a doormat with three dogs and our surname&#8221;, and we will tell you which design fits best. Support is email only, so you always have our answer in writing.</p>\n<h3>Do you only make gifts for dogs and cats?</h3>\n<p>Our designs are made for dog and cat homes. If you have a rabbit, a parrot or a bearded dragon who deserves a gift too, ask us; some designs work with any pet&#8217;s name.</p>\n<h2>Where to go next</h2>\n<p>Ready to browse? Start with <a href=\"/product-category/dog-gifts/\">Dog Gifts</a> or <a href=\"/product-category/cat-gifts/\">Cat Gifts</a>. Have a question first? The <a href=\"/faqs/\">FAQs</a> answer the most common ones, the <a href=\"/help-center/\">Help Center</a> sorts everything by topic, and our <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> page explains timelines country by country.</p>\n<h2>Say hello</h2>\n<p>We would love to hear from you, whether it is a question before ordering or a photo of your cat refusing to get off its new blanket. Email <a href=\"mailto:support@pawsomely.shop\">support@pawsomely.shop</a> or visit our <a href=\"/contact-us/\">Contact Us</a> page. Support is by email only, and we reply within 24 hours on business days.</p>\n<p>Pawsomely · 67 Melrose Ave, Lynbrook, NY 11563, US</p>\n","visible_characters":10121,"meta_description":"Meet Pawsomely: personalized ornaments, doormats, mugs and blankets for dog and cat people, with free shipping to US, CA, AU and NZ and 60-day returns.","parent":null,"published_at":"2026-10-29T12:34:33+00:00","updated_at":"2026-10-29T12:56:51+00:00"}}